Client Care
A bespoke work is different from an off-the-shelf purchase. The important details are agreed around your actual piece and recorded in its quotation.
ElectroWood can arrange delivery throughout the UK and export worldwide. Packaging, insurance, access, specialist handling and installation are assessed for each work. The quotation will identify what is included; international clients remain responsible for any local import duties or taxes unless agreed otherwise.
Commissioned and personalised works are made to an approved specification and normally cannot be returned simply because you change your mind. Your written quotation and order terms will explain the position before any commitment. This does not affect your legal rights if an item is faulty, damaged or not as described.
There is no artificial one-size-fits-all delivery promise. Your estimated design, making and delivery schedule is confirmed with the quotation. Natural materials, resin curing, specialist components and international transport can affect timing; any material change will be communicated.
Accepted payment methods, deposit and any staged balance are confirmed on the quotation or invoice. Never send payment to changed bank details without verifying them directly with ElectroWood using the contact details on this website.
UK statutory consumer-rights guidance: GOV.UK.
FAQ
Yes. Dimensions, proportions and intended setting are part of the design conversation.
No two slabs or hand-finished resin compositions are identical. A new work can share a technique, mood or palette while remaining one-off.
Yes. International delivery can be planned, with packaging, handling and installation considered individually.
For commissions, appropriate design decisions and progress updates are agreed as part of the project.
The workshop is in Romford, Essex, United Kingdom. Visits are by prior arrangement.
Only genuine, attributable client feedback is considered for publication. ElectroWood does not purchase testimonials.